Frequently Asked Questions

After completing the registration form on our site and becoming a member, you can start creating orders.
Registration Link

You can pay by credit card, debit card and bank account.
PayPal Payment system is not yet active.

Make sure your card limit is sufficient.
Make sure that your credit or debit card is open for online shopping.
Make sure that your credit or debit card is open for overseas purchases.

You can do this by selecting the payment method to the bank account during payment. When your order is finalised, you will be shown the bank account information you need to pay, do not forget to write your order number in the description section when transferring money.

Before confirming the order, make sure you have chosen the right product and also write the shipping information correctly. Write your name, surname and address information using only the Latin alphabet.

You can make an enquiry by entering your order number and registered e-mail account in the system using the cargo tracking link on our site.

Yes, you can cancel your order before making payment. If you have any problems, you can contact us via WhatsApp, Facebook Messenger or email and get help.

Orders you place until 13:00 on weekdays are sent by plane cargo on the same day.

We ship via DHL Air cargo.

When your order is shipped, we send a cargo tracking link to your e-mail address registered in the system.

All cargo charges are paid by us.

It is very difficult to say something clear to this, the customs rules of each country are different, you can check the answer to this question on the site of the customs ministry of your country.

You can find out by contacting the representative office of the carrier in your country.

You should contact the customs office of your country and they will let you know what the problem is and how to solve it.

If the wrong product is sent or the expired product is sent, a new product is sent to you or a refund is made.
Sometimes, due to the customs laws of the countries, the products that do not pass through the customs areas or are not received by the customer are returned to our company. In such cases, no refund is made, such problems are not caused by our company, the responsibility of our company ends when the product enters the customs area of the country where the product is ordered.

It will be enough to report the situation by contacting us via WhatsApp, Facebook Messenger or e-mail and we will initiate the necessary work to solve the problem.

No, all of the products sold on our site are natural food supplements.

The product page contains information on how to use the product and who cannot use it.

Since they are natural products, there are no general side effects, but people may have allergic and other reactions to some substances, so carefully examine the product ingredients and instructions for use before use.

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