Here are the questions we hear most often. If yours is not here, write to us at info@detoxteas.shop or use the chat on the site.
Ordering and payment
How do I place an order?
Add the products you want to the cart and go to checkout. You can order as a guest or sign in to your account to follow your orders later.
How can I pay?
You can pay by credit or debit card and with the other payment methods shown at checkout.
My card payment does not go through. What can I do?
Check that your card limit is enough, that the card is open for online shopping and that it is open for purchases from abroad.
How do I pay by bank transfer?
Choose bank transfer as the payment method at checkout. When the order is placed you see the bank details. Please write your order number in the description of the transfer.
What should I check before confirming my order?
Make sure you have chosen the right product and that the delivery details are correct. Write your name, surname and address in the Latin alphabet only.
Can I cancel my order?
Yes, you can cancel your order before it is paid. If you have any trouble, contact us by WhatsApp, Facebook Messenger or e-mail and we will help.
Delivery and customs
When is my order shipped?
We aim to hand your order over to the courier on the same working day. The delivery terms are on our payment and delivery page.
How do I track my parcel?
When your order is shipped we send a tracking link to the e-mail address you gave with your order.
Who pays for shipping?
The shipping cost of your order is shown at checkout before you pay.
Do I pay customs duties?
Customs rules differ from country to country, so we cannot give one answer for everyone. Your country's customs authority can tell you what applies to your parcel.
My parcel is held at customs. What should I do?
Contact your country's customs office: they will tell you what the issue is and how to solve it. The carrier's office in your country can also help you collect it.
Returns
Can I get a refund?
If we sent the wrong product or an expired product, we send you a new one or refund you. Parcels that are not cleared through customs or not collected by the customer and come back to us are not refunded, because our responsibility ends when the product enters the customs area of the destination country. The details are in our returns and withdrawal policy.
I received the wrong product. What should I do?
Tell us by WhatsApp, Facebook Messenger or e-mail and we will put it right.
The products
Are your products medicines?
No. Every product sold on our site is a natural food supplement.
How do I use the products?
Each product page explains how to use the product and who should not use it.
Should I check the ingredients?
Yes. Anyone can react to a particular ingredient, so read the ingredients and the instructions on the product page before you start.