This page puts the store's own ordering, payment and delivery text into one place. It is a summary: the full wording is on the payment and delivery page, and that page is the one to rely on.
Placing an order
The FAQ explains that you register on the site and then you can start ordering. Before you confirm, check that you chose the right product and that the shipping details are correct. Write your name, surname and address in the Latin alphabet only.
You can cancel an order before you pay. If you have trouble, you can contact the store by WhatsApp, Facebook Messenger or email.
Paying
Card. Credit and debit cards work. The amount is withdrawn at the end of your order.
Bank transfer. Choose it at checkout. When the order is done you see the account details, and you add your order number to the payment description.
If a card payment fails. Check that your limit is enough and that the card is enabled for online and foreign purchases.
When an order is cancelled or a stock problem occurs, the store says it returns the price to your card or account within three working days.
Delivery
The store says it tries to hand an order to the carrier the same day. The FAQ adds that orders placed on working days before 13:00 leave the same day by air freight. After an order is approved, it reaches the carrier within two working days at the latest, and products that need more time are marked on their page.
Carriers named in the store's text include DHL Aircargo in the FAQ and UPS Express with tracking on the Diox Tea Detox page. Shipping costs are covered by the store, according to the FAQ. A tracking link goes to your registered email address once the parcel ships.
Customs rules differ by country, and the store suggests checking with your own customs authority if a parcel is held. Parcels that cannot clear customs may be sent back, and the FAQ says no refund applies in that case.
If the parcel arrives damaged
Open and check the package in front of the carrier's representative.
If you see damage, do not accept it and keep a record with the carrier.
Send your report to info@detoxteas.shop as soon as possible.
The store then works on a repeat delivery.
Returns in brief
The returns policy gives a 14-day right of withdrawal from the delivery date, to be announced to the seller in writing or by email, and the product must not be used. The invoice goes back with the product. The full terms, including who pays what, are on the returns and withdrawal page.
Read the payment and delivery page
More buying guides
Frequently asked questions
Which payment methods can I use?
The store's text names credit card, debit card and bank transfer.
How fast is dispatch?
Orders placed on working days before 13:00 are sent the same day by air freight, according to the FAQ. The delivery page says approved orders reach the carrier within two working days at the latest.
Do I pay for shipping?
The FAQ says the store pays all freight costs. Customs charges depend on your country.
Can I cancel?
Yes, before you pay. The store's text also describes a refund within three working days if an order is cancelled or a stock problem occurs.
What can I return?
You have 14 days from delivery to use the right of withdrawal, with the product unused. See the returns page for the full terms.